For over 30 years BCS has delivered highly successful solutions at the Federal, State and Large Local Government levels.

A state agency achieved dramatic labor transformation from case worker productivity and efficiency improvements and cost reductions. The result was the reduction of case workers from 1,500 to 750 while the average case volume doubled.

BCS has facilitated the rapid shift from burdening knowledge workers with mundane, manual tasks to constituent self-service allowing knowledge workers to focus on improving the service that they provide to the constituent.

Typical Pain Points for Government Agencies:

• Falling behind in daily work (claims, cases, etc.), churn, abandonment
• Cannot hire /retain enough knowledge workers to keep up
• Documents handled manually, mailed in, or lost
• Sole copy/original documents kept in employee desks or filing cabinets
• Routing documents internally using physical file folders – even email
• Printing, then scanning in documents OR scanning at end of process instead of upon arrival in the organization
• Dedicated document scanning department
• “Stare and Compare” / many manual reviews & “touch points”
• Errors in approvals/denials, non-compliance w/ SOPs
• Limited process visibility and productivity measures
• Same data entered in multiple systems
• Customers and Users cannot work remotely
• Difficulty integrating Content w/ business applications

BCS Areas of expertise:

• Claims processing
• Eligibility certification processes
• Portal integration
• Client / constituent self-service
• Human capital management
• Employee onboarding / employee life cycle process orchestration
• HCM platform integration
• Financial process automation
• Accounts payable transaction automation
• PO to sales order automation
• Integration with multiple financial systems
• Vendor / customer onboarding and ongoing compliance
• Legal
• Case Management / Compliance / Monitoring / Investigations / Hearings / Recovery