Most businesses find that they have transactions that fall into both categories. With iConnect you don't have to choose one or the other – we combine the strengths of Business Process Management and Case Management in a single solution. Common use cases include incident management, customer and employee onboarding, or handling incoming applications, claims, complaints or incident management in general.

• Key features include:
• User inbox – a consolidated view of all work assigned to or initiated by the user.
• Case stage indicator – high-level visual progress indicator
• Case and process status diagrams – with visual indications of completed or active tasks/processes
• Case and process history – a quick overview of progress to date
• Audit view – full audit trail of actions taken, including timestamps and user details.
• Flexible process design – to adapt to changing requirements and workflows.
• Configurable start and work forms – collect information to initiate a case through custom forms, and once started, show case progress with different views.
• Attach documents to cases – utilizing the power of BCS iConnect.
• Decision rules evaluation view – a clear visual to see what rules were evaluated and the results.
• Content template service – manage and use content templates that have embedded variables to create standard responses to emails, messages and other communications and information.
• Dynamic process injection – allows additional process fragments to be inserted into a running case to handle scenarios not anticipated in the original process model, such as finding additional actions or information is required for exceptions reasons.
• Chat-based collaborations – in real-time, while maintaining communications audit trails
• Reactivate closed cases – bringing completed cases back to an active state when needed.
• Assignment, priorities, and due dates – to individuals or groups
• Access the camera and microphone – to easily take photos, video, record audio and attach them as parts of a task or case.
• Visual process model editing – making it easy to create new process flows and modify flows in the future, to adapt and change.
• Automated case instance creation via iConnect
• Correspondence generation including DocuSign automation and orchestration.
• Case notes
• Standards based process design based on OMG CMMN, BPMN, DMN standards.